Reader Question: Is It Possible To Cancel A Trip (Booked via Chase Travel Portal) Online?

If you’re listening to the radio, watching TV, or hanging out with friends and family (while, of course, social distancing of 6 feet), the topic of discussion is COVID-19. Understandably, it’s important to know the latest details but instead of focusing on how airlines have now adjusted their schedules and which countries have closed borders, I’ve decided to answer more pressing questions from the ‘inbox’, and update my trip report that I’ve been delaying. So let’s rock…

A 1TP reader says:

I have a trip scheduled a week from today that I booked through the Chase Travel Portal. I was optimistic that the trip was going to happen so waited to the last minute to cancel but now I’m in a bind. I’ve called Chase but the wait time is hours long. Is it possible to cancel a trip (booked via Chase Travel portal) online?

That’s a great question as so many people are probably looking to change/cancel upcoming travel.

Personally, I do not have any experience with calling Chase at the moment but I have read several data points that suggest the wait times are crazy (e.g. multiple hours).

Fortunately, there is an easier way for those who don’t have time to wait multiple hours (or for my introverts that do not enjoy human interaction). 😉

The Chase Ultimate Rewards Travel portal has an online form where you can request to cancel your travel reservation. However, this solution may not be ideal for everyone.

The form says “Please do not contact us for status updates. We will respond by email as soon as we are able to process your request” which suggest that the refund does not happen instantly but may take several days (if not more).

Disclaimer: I have never used this form myself, but I would definitely consider it instead of spending HOURS on hold. However, it is probably not a good idea if you are looking to make a last minute cancelation.


Simply, click on the link below and login to your Chase account:


Upon login, you will need to submit the following information:

  • Itinerary number (or confirmation email)
  • Email Address
  • Phone Number

Per the message above, there are a few Terms and Conditions:

  • By submitting this form, you are giving us (Chase) the permission to cancel your reservation.
  • Submitting this form does not guarantee a full reimbursement.
  • We follow the policies of our travel partners. Any cancellations, credits for future use, or fees are at their discretion. We cannot waive their policies or fees.
  • If we need additional information, we will contact you.


Again, I have not had any experience in submitting this form to Chase and I trust that Chase is extremely inundated with travel changes/cancelations so any one considering make a change has to weigh the advantages/disadvantages for themselves.

Personally, if I had travel plans greater than 10 days out, I would feel comfortable submitting this claim. However, if I had plans that were within the next 10 days, I’m afraid there is no other option than calling and spending some time on the phone with Chase.

Has anyone used this feature before? What was your experience?


  1. Yes I used that feature to cancel two tkts I had booked on Delta. It too do lo g for them to respond that I decided to just cancel via the DL website. I received and credit for both flights. About 3 days after the cancellation and 2 days before the trip I received an email saying that they canceled my flight and I have credit for both flights.

    Liked by 1 person

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