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Recently, I wrote about “refreshing” my wallet. Personally, I had not planned for a global pandemic, so my current portfolio of cards was a bit heavy with travel benefits that were not being utilized.
Unfortunately for the credit card issuers, I’m a numbers guy and was unable to justify keeping some cards in my wallet despite some of the temporary perks they were adding to the cards.
However, after cancelling and/or product changing to new cards, the (old) cards were still present on my profile. Although it’s not a big deal, I would prefer a simpler layout on my login screen so, I thought it would be a great idea to develop a guide for anyone that may be in the same situation.
The best part is that it only takes 3 steps to complete the process.
PRODUCT CHANGING CITI CARDS
As I said in my “refresh” post, I completed a product change (PC’d) from the Citi AAdvantage Platinum Select card to the Citi Double Cash card.
To be completely candid, I did not plan to keep Citi AAdvantage Platinum Select card long term. Similar to most co-branded airline cards, the earning rates are not as good as other cards for everyday purchases.
The reason I applied for the Citi AAdvantage Platinum Select card was the annual fee was waived for the first year, and there was an increased welcome bonus so I gave it a shot. In other words, I could meet the minimum spend, obtain the miles and “try it before I buy it.”
However, now that I’ve PC’d the card, my profile homepage looks like this…
3 STEPS TO REMOVE CITI CARDS
I like simplicity and wanted to remove the Citi AAdvantage Platinum Select card from my profile so here are the three steps that I took to remove the card…
STEP 1: FIND SERVICES
After logging into your account, simply look for the “Services” tab at the top of your screen. A drop-down menu should appear where you can then select “credit card services.”
STEP 2: LINK/UNLINK
After selecting “credit card services” you will be taken to another screen where you will find and select the “Link/Unlink Citi Credit Cards” button on the left hand side of the screen.
STEP 3: MAKE IT OFFICIAL
Finally, on the next screen, the page will list all of the cards that are associated with your account. Simply, click the “unlink” button (located in the lower left hand corner) of the card that you would like to remove.
…and voila! The card will be removed from your account upon confirming that you no longer want the card (or cards) to appear on your account.
If prefer (old) cards to not appear on your account, simply use the 3 steps mentioned above and you should have no problem removing them.
It’s worth mentioning that Citi Bank currently has a ‘live chat’ function that you can also use to remove a card.
Generally, the live chat button is located in the lower right hand corner and says ‘live chat’, however, the bank removed this feature a few years ago but recently brought it back (I assume because of the current pandemic and challenges associated with responding to customers).
The chat button is much easier to use but if the bank removes the live chat at some point in the future (again), I trust the steps above will serve as a good foundation for completing the process.
What cards do you have in your wallet? Are you planning a wallet refresh?
p.s. Recognizing that I just cancelled some American Express cards too, you may have an additional guide to removing cards coming soon. Stay tuned.