When it comes to discussing refund policies during the pandemic, there are two groups of airlines…United Airlines and everyone else. I’ve written several stories about mounting passenger frustration concerning how airlines are…
Life Is Short, Travel Now
When it comes to discussing refund policies during the pandemic, there are two groups of airlines…United Airlines and everyone else. I’ve written several stories about mounting passenger frustration concerning how airlines are…
This week Skytrax published their list of “The World’s Top 100 Airports 2020.” Personally, I don’t put a lot of stock into Skytrax ratings because their methodology is questionable but I find their ratings to be entertaining and generally on point so…
Every airline in the world is searching for a way to cut costs during the decrease in travel demand. Many experts have forecast that demand will not return to 2019 levels for several years so many airlines have made the critical decision to…
It goes without saying that people are afraid of booking travel right now. We are unsure when to book or if it’s even “responsible” to book. And with so many unanswered questions airlines will continue to suffer the consequences. I’ve said several times over the past few weeks that airlines will have to be creative to boost confidence and…
It’s no secret that airlines around the globe have been facing extreme liquidity challenges after COVID19 forced countries to close borders and obliterated air travel demand. Airlines have been doing everything they possibly can to decrease costs and preserve cash. One popular method has been…
Yesterday, Boeing CEO David Calhoun made a comment that sent shockwaves through the airline industry. With airlines grasping for any form of revenue, including playing games with passenger refunds, the statement could prove…
This morning I received an email from Southwest Airlines titled “Congrats. You Earned Companion Pass!” I’ve written about the Southwest companion pass several times on this blog, however, the reason that I was intrigued by the title was because I already…
It’s no secret, many travel brands are in a cash crunch due to the pandemic. Over the past few weeks, it has appeared to be ‘business as usual’ but, as I predicted, we’re starting to see several brands launch…
The feeling you get when you book an award ticket is (and will always be) exciting and satisfying. But if you’re like me, you want to fly the longest distance for the least amount of miles and money. There’s no worse…
There’s no doubt that we have heroes standing on the front lines of healthcare (even without the pandemic). Over the past few weeks we’ve seen many domestic airlines offer complimentary flights to some of the hardest hit areas of the country for medical volunteers. Well, Qatar Airways has taken the idea and added a bit of a twist.
Let’s start off the week with some uplifting news. On Friday, all 4,000 staff at NYC Health and Hospitals/Elmhurst received an extraordinary surprise. In recognition of their hard work and dedication Hyatt Hotels and American Airlines announced…
To shelter-in-place or go on vacation? That is the question. And apparently “go on vacation” has been confirmed as the correct answer as bookings soared
Nearly one month ago, I wrote an article titled “The Real Numbers: Are People Still Flying?” in which we looked at the daily amount of passengers that were traveling domestically and compared it to daily amount of passengers that were traveling the previous year (2019). At that time, we were seeing…
It’s hard for me to believe that I’m saying this but Frontier continues to lead the way in policy and innovation when it comes to COVID-19. After an interesting week where Frontier charged for safety and then were shamed into not charging, the low-cost airline has become the first…
Wait, I know I haven’t been to an airport in 2 months, and perhaps this was a huge assumption on my part, but face masks haven’t been required for TSA agents up to this point!? Yesterday (7 May 2020), the Transportation Security Administration (TSA) announced that its employees must wear facial protection while at…
Just over a year ago, JetBlue announced its intention to begin flying its first transatlantic flights to London in 2021. However, the airline has been vague and details non-existent since then. In the quarterly earnings call last night, JetBlue CEO Robin Hayes said the airline plans to…
A person was struck and tragically killed by a Southwest plane as it landed at Austin Bergstrom airport Thursday night. The pilot of Southwest Airlines Flight 1392, arriving from Dallas Love Field (DAL) airport, reported seeing a…
Two days ago, I wrote about the launch of Frontier Airlines’ “More Room” seats. Beginning 8 May 2020 (tomorrow), passengers would have the opportunity to, essentially, purchase empty middle seats next to them for just $39 per flight. Frontier abandoned that idea last night…
There’s no doubt that we have heroes standing on the front lines of healthcare (even without the pandemic). Over the past weeks we’ve seen many airlines offer free flights to medical volunteers to some of the hardest hit areas of the country. Well JetBlue is taking it a step further by…
Nothing makes passengers feel like they are being nickel-and-dimed more than airline fees. Do you want to pick your seat? That’s going to cost you. Do you want to take clothes with you too? That’s going to cost you. Do you need to change to a later flight? That’s not going to only cost a change fee but will also…