In light of the current pandemic, World of Hyatt has led the way and been the most concise hotel brand issuing various statements that have built upon the previous statements. Last night, the hotel brand issued a number of announcements that should cover everyone that has a reservations and everyone that is thinking about making a reservation.
Waiving Change & Cancellation Fees
World of Hyatt members will find themselves in 1 of 3 groups:
1) Existing reservations for upcoming travel between March 14 and April 30, 2020:
Reservations made before March 13, 2020 for arrivals between March 14 and April 30, 2020 can be changed or cancelled at no charge up to 24 hours before your scheduled arrival. This includes Advance Purchase Rate reservations.
2) New reservations for any future travel:
Reservation made between March 13, 2020, and April 30, 2020 – for any future arrival date – can be changed or cancelled at no charge up to 24 hours before your scheduled arrival. This includes Advance Purchase Rate reservations.
3) Existing Advance Purchase Rate non-refundable reservations for travel through June 2020:
As I wrote about a few days ago, special exceptions are in place for all Advance Purchase Rate non-refundable reservations made directly with Hyatt on or before March 8, 2020 for arrivals before June 30, 2020. Guests holding these fully prepaid reservations who have decided not to travel may still opt at least 24 hours before their stay to receive 10,000 World of Hyatt Bonus Points compensation in lieu of both their stay and the offer above (if eligible). World of Hyatt points may be used toward future travel at any of Hyatt hotels and brands.
SUSPENDING POINTS FORFEITURE
Personally, I think this goes above and beyond but Hyatt has also suspend the forfeiture of points through May 31, 2020. Ordinarily, Hyatt points are forfeited if a member’s account is inactive for 24 consecutive months.
This move is extremely generous but also shows that someone was thinking outside the box and really understands the predicament that many members may find themselves in.
POSTPONING AWARD CHART CHANGES
At the beginning of the year, Hyatt announced that they would be transitioning to a Peak / Off-Peak redemption chart which was planned to go into effect on 22 March 2020. Well, Hyatt is postponing the introduction of this award chart until some date in 2021 (DATE TBD). In other words, the free-night redemptions will continue to be at the current standard rates for the time being so you still have a chance to try THESE PROPERTIES and THESE PROPERTIES at their current rates.
CATEGORY CHANGES POSTPONED (except for these 5 properties)
Hyatt is postponing the annual hotel award category changes (also planned for 22 March 2020) until 2021, with the exception of five hotels that are still shifting award categories on 22 March 2020. Those hotels and their new category assignments include:
|Hotel||Free Night Award|
|Free Night Award|
|Park Hyatt Mallorca||6||5|
|Hyatt Centric Park City||6||7|
|Park Hyatt Shenzhen||4||5|
|Park Hyatt Ningbo||3||4|
I suspect the hotels above desire to change category because they will obtain additional revenue when customers redeem points. However, 3 of those 5 hotels are located in China. I assume demand would be down, so I find it extremely surprising that they (the 3 properties) would continue with the process given the circumstances.
Regardless, any Free Night Award and/or Points + Cash redemptions booked at these hotels on (or after) Sunday, March 22 at 8:00 am CDT will follow the new Award Chart.
Members who have existing award bookings for a night after Sunday, March 22 that moves to a lower award category will receive an automatic one-time refund for the points difference. Points will be refunded in a members account starting on Monday, March 23. Once changes go into effect on Sunday, March 22 at 8:00 am CDT, any adjustments made to existing reservations will follow the terms of the new Award Chart.
Whew, that was a lot but I think everyone is covered at this point (at least when it comes to Hyatt).