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Emirates is one of the many airlines that have been showing reluctance to passengers refunds but they’ve had a big change of heart and are now offering customers a variety of options that now put a lot of other airlines to shame.
Emirates’ New Refund/Rebooking Options
Emirates is now offering three options for passengers whose flights have been canceled so let’s walk through them…
#1: Keep Your Current Ticket
All tickets booked with Emirates by 31 May 2020 for travel through 31 August 2020 will be given an automatic extension of 760 days (~2 years). Customers who still wish to travel (but at later date) can rebook their travel for any dates within two years from the date their ticket was originally issued.
Per Emirates’ announcement:
You can choose to keep your ticket and we’ll extend its validity to 24 months from the date of your original booking. The fare amount you paid for your original booking will be accepted for any flight to the same destination/region* at any time with no fees during this period.
Emirates customers can choose to keep their tickets and travel to the same city or region as they originally planned to without any change in the cost of travel – Emirates will not charge a fare difference regardless of the dates chosen.
If you like this option simply call up Emirates to rebook your trip.
#2: Get An Emirates Travel Voucher
Customers can request an Emirates travel voucher equal in value to the cost of their canceled flight(s). Travel vouchers are valid for one year from the date the voucher is issued but they can also be extended by a further year.
Importantly, the travel voucher can be used for any Emirates product or service so it is not cabin-specific, it does not have to be used on the same routing as the canceled flight(s) and it is not limited to flight bookings only – essentially the travel voucher works a little like a gift card and its total value doesn’t have to be used in a single transaction.
#3: Get A Full Refund
Emirates is now offering all passengers with canceled flights the option of a full refund and it has set up a dedicated web form that passengers can use to submit their requests.
Even if a passenger has already agreed to keep their ticket or if they have requested a travel voucher they can still apply for a full refund without incurring any penalties.
Just as airlines should always be called out when they act poorly they should also be praised when they do well so Emirates deserves a lot of praise here. With these new options, the airline has gone a long way to repairing the damage it did to its own reputation at the onset of this crisis.
Did anyone have a flight with Emirates? Is this good news for you?