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Can you believe that it has been 2 months since I’ve published a blog!? In some ways it feels like it was just last week and in other ways I’m reminded that it has been a while. To be completely candid, it took 5 minutes to remember how to insert the cover photo at the top of this blog. Yikes!
Well, I’m glad to be back and I’m looking forward to sharing all the deals, travel hacks, award program “sweetspots” and what is currently happening in the travel space.
As expected, many things have changed in the last 60 days. I have a lot of free time on my hands now that my calendar is completely free of travel so I’ll be covering it all.
THINGS HAVE CHANGED
2020 was supposed to be an amazing year of travel as I had planned to crisscross the globe reviewing various airlines, hotels and visiting locations that I’ve never visited. In fact, over the last 60 days I’ve cancelled 47 flights and approximately 200,000 miles of flights. The process has been easy with certain airlines and frustrating (to say the least) with others.
CANCELLING SINGAPORE AIRLINES
This past week, I received an email from Singapore Airlines that my first class flight from London to Singapore had been cancelled. It’s unfortunate as this was the last remaining booked flight of 2020 and the flight that I was most looking forward to.
The email informed me that the flight had been cancelled and contained a link to an “Assistance Request Form”…
After clicking on the link, I was taken to a form that explained the current flight disruptions (i.e. COVID-19) and asked to select from four options:
- Retain the value of my ticket as flight credits
- Cancel my booking and request a refund
- Use flight credits to rebook
- Other COVID-19 related assistance
I quickly entered my confirmation number, name, email address and submitted the form.
After clicking ‘Submit,’ I received a message that the form had been submitted successfully.
Within a few seconds I also received an email (albeit an automated message) from the airline acknowledging they had received the submission also.
Although it was sad to request a refund, the whole experience left a favorable impression on me. The process was straightforward, the template was user-friendly, and it was communicated that the airline was “doing our best to process your refund as soon as possible.”
That’s far from the experience that I’ve had with many other airlines (but that’s a rant for another day).
I’ve always had great experiences with Singapore Airlines and this further solidifies why I continue to choose them over many other competitors when given the option.
Update: In less than 48 hours from submitting the form, Singapore Airlines has already refunded the fees that I paid for my ticket.
PRO-TIP: Departing from London is notoriously expensive concerning award ticket surcharges. I would’ve paid only SGD52 (~$38USD) if I would’ve flown in the opposite direction (SIN-LHR) on the same flight however the availability did not fit my schedule.
What has been your experience with refunds (with any airline) during this pandemic?