Twitter To The Rescue: Passenger Loses An Heirloom And Emirates Delivers In 48 Hours

Wasim Akram is a TV personality, cricket commentator, and former captain of the Pakistan national cricket team. Often, he is acknowledged as one of the greatest bowlers of all time.

Recently, on a flight from Karachi (KHI) – Melbourne (MEL) (via Dubai (DXB)), Wasim lost a family heirloom onboard an Emirates flight.

After realizing that he had lost the watch, he notified customer service at DXB Airport but was unsuccessful in his attempts. Losing hope, he turned to Twitter to publicly ask for help stating:

The tweet garnered quite a bit of attention. Within minutes, Emirates support team responded with the following message:

In less than 48 hours, Emirates delivered the watch to Wasim in Australia. Emirates’ follow up service impressed Wasim so much he even tweeted, ‘You have a customer for life in me.’


If you’ve ever forgotten something at the security line, lost anything at the airport or on a plane, you will understand the feelings Wasim was probably going through.

But ‘feel good stories’ like this always make me…well, feel good.

Airports and airplanes are high anxiety environments and I have a general theory about personal behavior when it comes to airports and planes. I feel like when people go to an airport, get on a plane, or have any interaction with an airport, there is a heightened sense of distrust in everyone else.

I’m not able pinpoint when the shift happened but we are so on edge that we become skeptical about everyone and everything.

Do you remember when Cam Newton offered a guy $1500 for his economy seat and the guy said “no?”

Ultimately, it goes without saying that it was the guy’s prerogative to turn down Cam’s request, but given the context, I’m sure many of us are saying “I would’ve taken that in a heartbeat.” And that’s exactly my point…skeptical about the everyones motives.

I trust the next step for Wasim was searching Craiglist or Ebay because an individual who cleans planes was probably going to “cash in” on their findings.

This story makes me take a step back and realize that there are good people behind the scenes of the airlines.

I’ve flown many miles, have crazy plane stories, and exhibit some of the skepticism that many people have but it’s good to know that Emirates delivered such a valuable item to him in less than 48 hours.

I’ve always said that twitter is one of the best “secrets” when it comes to travel.

Have you ever lost anything on a plane? What was your experience?

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