Out of Business: SuperShuttle Will Cease Operations At End Of Year

SuperShuttle, the airport shuttle service that transported passengers to and from airports around the world in their memorable blue-and-yellow vans, is going out of business and will cease operations at the end of the year.

Airports have been notified that SuperShuttle will cease operations on 31 December 2019.

BACKGROUND

Founded in 1983, the company began at Los Angeles International’s Airport (LAX) where it quickly expanded to various domestic airports, and other countries throughout the world.

The company, initially, focused on rides with several stops to save air travelers money and later expanded to direct rides. However, the company has been plagued by competition from ride-share companies (e.g. Uber and Lyft) at airports across the country.

Often, SuperShuttle offers lower fares, especially if there are multiple passengers in a group, and quicker service.

In fact, SuperShuttle is currently one of the few services that can still pick up riders curbside at LAX after the airport’s recent changes to help ease congestion where Lyft, Uber and taxis were relegated to a pickup lot next to the terminal.

SuperShuttle’s website lists more than 60 airport locations in North America and more than a dozen international locations, although it’s unclear if the information is up to date.

FINAL STAMP

I had noticed that in recent weeks, SuperShuttle had pulled out of airports serving many large metropolitan cities, including Baltimore, Phoenix, and Minneapolis.

More recently, SuperShuttle suspended its operations at LAX because of an issue with insurance which is a big market.

According to the SuperShuttle twitter page, if you have a reservation with SuperShuttle BEFORE the end of the year, they will be honored. Travelers with reservations AFTER December 31 will get automatic refunds but SuperShuttle did not include any detail on it’s website about the shutdown or refunds.

This is an unfortunate development but also how business works. I;’ll keep you updated on any future developments.

Have you ever used SuperShuttle? What was your experience?

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